We work with you to protect the consumer, protect the collection operation’s results, and protect the company’s bottom line.
We work with you to understand your risks, whether it is compliance risk, legal risk, financial risk, or missed revenue opportunity risk.
We understand how to measure agency, attorney and other specialty vendor’s efforts fairly, understanding the similarities and evaluating the differences, to assist you in maximizing results.
We can assist in the development of your World Class Vendor and Specialty Vendor Management Programs, or your Compliance, Financial and Operational Oversight Programs.
The experts at Resource Management Services, Inc. provide an independent, unbiased and fresh look at your compliance, collection and recovery operation. Our expertise includes both the compliance and the operational sides to the business – whether internal collections, performance and analytics, staffing, policies and procedures, compliance management systems, oversight, vendor management strategies and techniques and measurement.
RMS offers independent reviews as well as mentoring programs
We can help you develop your compliance or oversight programs, or we can provide that independent “fresh set of eyes” to ensure your policies and procedures are comprehensive, up-to-date, and accomplish your goals.
Our Senior Management Team
Judy Hammond
Judy Hammond is founder and President of Resource Management Services, Inc. The corporation was founded in 1986 and specializes in auditing and consulting, serving the collection and recovery industry.
As President of Resource Management Services, Inc., she has more than 35 years of experience with an emphasis on operational reviews for compliance and operational effectiveness of collection operations, both for creditors’ internal collection and recovery operations as well as collection agencies and attorneys. She has worked generally with the top banks/financial institutions, utilities and telcoms, (and their vendors) and has conducted Best Practices projects through Visa, USA.
In addition, she produces industry research and benchmarking projects. Her position as a consultant to creditors, and an agency auditor, as well as a background with two collection agencies, provides a unique perspective of the industry. She is author of various industry publications: “Comprehensive Agency/Attorney Usage Study,” “Comprehensive Agency/Attorney Usage Study II” and “Collect More From Collection Agencies”.
Her work with creditors who were looking to sell debt for the first time, and subsequent Buyer/Seller research was the foundation for the second corporation, The Debt Marketplace, Inc. She worked with Dennis Hammond as co-founders of the Debt Buyers’ Association, (now DBA International) building the foundations for industry standards, as well as the original code of ethics.
She developed and produced two industry conferences, Collection and Recovery Solutions and Debt Connection Symposium & Expo, from their inception in 2002 and 2006, respectively, to 2022. Prior to forming the consulting companies, from 1981 – 1986, Judy worked for two collection agencies, Payco American Corporation and GC Services.
Bev Evancic
Bev Evancic is a Senior Vice President at Resource Management Services, Inc. Prior to employment at RMS, Bev worked as the Collection and Recovery Manager at AT&T Universal Card, Citi, and Federated Department Stores. Bev started in the collection industry as a collector at an upscale clothing store in Cincinnati, Ohio. As a returned check and private label credit card collector, Bev gained a basic understanding of the collection industry that has not changed with the introduction of regulations. Her collection philosophy begins with the idea that businesses and customers benefit from preserving the customer relationship. First, collectors need to attempt to contact customers when it is convenient for the customer to discuss his/her financial condition and willingness/ability to pay. Second, you never collect money by intimidating or threatening customers. Third, businesses must make sure the debt is valid.
She has managed all phases of collection and recovery operations, including automated dialer units, bankruptcy, and legal units, skip tracing units, internal collections, outside collection agency networks, and Consumer Credit Counseling. As a Consultant for Resource Management Services, Inc., Bev has spearheaded collection and recovery best practices reviews for many top credit grantors. Her articles on dialer operations, agency management and bankruptcy best practices have been widely publicized.
She is well known and regarded as a specialty expert in the areas of: Repossession, Bankruptcy, Estate, Litigation, as well as Pre- and Post- Charge-off. Prior to joining Resource Management Services, Inc. in 1995, Bev managed the Recovery Department for AT&T Universal Card Services where she developed the bankruptcy, probate, internal and litigation processes.
She is the author of “Recovery Management: Collecting the Uncollectible Account.”
Ken Evancic
Ken Evancic, Vice President of Resource Management Services, Inc. is a collections veteran with over 30 years experience. He has managed all phases of collection, including all levels of delinquency, automated dialer units, early out agency management, recovery, and skip tracing. In addition to collections operations management, he has lead initiatives in the areas of performance management, collections strategy development, collector and manager training, collector desktop design, collections reporting systems, and risk and compliance.
As a consultant for Resource Management Services, Inc., Ken has specialized in developing and completing third party compliance and performance audits for collections agencies and collection attorney firms for many top credit grantors and debt buyers. He has leveraged his 30 years of experience to develop multiple collector and collection management training classes designed to maximize collector performance. In addition to collection training, Ken helped develop and facilitates the RMS Third Party Vendor Auditing training.
Prior to joining Resource Management Services, Inc., Ken spent over 20 years with Citi starting as a collector and working throughout collections as a Front Line manager, Vice President Collections Operations Manager and Sr. Vice President and Collections Director.