Overall Evaluation Score 4.75 out of 5!  

What They Are Saying About the
Class and the Instructor:

"Awesome, awesome, very good for team to hear Ken's perspective. I think very enlightening for them but scary because they find out how much they don't know."

"Ken did an AMAZING job! Great training, best I have been to in a long time! I learned a lot of great tools how to do this new job."

"Very helpful, can't wait to put this knowledge to work."

"I think this course was EXTREMELY helpful, Ken provided a lot of good tips and tricks to performing an audit. His experience in the industry really showed through and will be beneficial in the future."

"Very good job delivering the materials. Especially, good job at getting across the point of the Compliance Management System and the concepts of auditing the exceptions."



   Third Party Vendor Auditing Workshop
Oversee your service provider relationships in a manner that ensures compliance with Federal consumer financial laws.

Instructors: Bev Evancic, Senior Vice President, Resource Management Services, Inc., and Ken Evancic, Vice President, Resource Management Services, Inc.

"People do what you inspect, not what you expect," quote from businessman, Louis V. Gerstner, Jr.

Auditing Third Party Vendors is a case in point. Without a solid, practical and insightful audit program, you may not be getting what you expect from your third party vendors.

At the Third Party Vendor Auditing Workshop, learn skills and techniques to audit your third party vendors to comply with CFPB requirements, to validate consumer protection and to verify that your own vendor contract requirements are being met.

  • When to audit, and whether to audit remotely or onsite
  • Sampling techniques to increase your effectiveness
  • How to develop an effective call monitoring scorecard
  • What to audit - compliance, consumer protection, payments, security and more
  • How to develop a complaint response system
  • How to evaluate the compliance management system
  • When policies and procedures don't match activity
  • Audit bias and how to avoid it
  • What many audit teams miss
  • How to use the audit to improve compliance and performance
Hear audit horror stories from audit experts, and find out how to avoid them in the operations you audit. Class resources and materials include audit checklists, questionnaires and scorecards which you can use as is, or customize for your organization and needs. Instructors focus on teaching techniques and strategies you need to develop your company's audit policies and procedures.

The workshop is designed for compliance officers, vendor managers or collection agency auditors. Learn what is important in developing your company's audit policies and procedures for both your internal collection operation and your third party collection vendors. The material and tools used in the workshop align to the CFPB's Supervision and Examination Manual that is used to determine if companies are complying with consumer financial protection laws.

Bev Evancic
Senior Vice President, Resource Management Services, Inc.

Bev Evancic has over 20 years experience in collection and recovery. She has managed all phases of collection and recovery operations, including automated dialer units, bankruptcy and legal units, skip tracing units, internal collections, outside collection agency networks, and Consumer Credit Counseling.

As a Consultant for Resource Management Services, Inc., Bev has spearheaded collection and recovery best practices reviews for many top credit grantors. Her articles on dialer operations, agency management and bankruptcy best practices have been widely publicized.

Prior to joining Resource Management Services, Inc. in 1995, Bev managed the Recovery Department for AT&T Universal Card Services where she reengineered the bankruptcy, probate, internal and litigation processes.

Ken Evancic
Vice President, Resource Management Services, Inc.

Ken Evancic is a collections veteran with over 25 years experience. He has managed all phases of collection, including all levels of delinquency, automated dialer units, early out agency management, recovery, and skip tracing. In addition to collections operations management, he has lead initiatives in the areas of performance management, collections strategy development, collector and manager training, collector desktop design, collections reporting systems, and risk and compliance.

As a consultant for Resource Management Services, Inc., Ken has specialized in developing and completing third party compliance and performance audits for collections agencies and collection attorney firms for many top credit grantors and debt buyers. He has leveraged his 25 years of experience to develop multiple collector and collection management training classes designed to maximize collector performance. In addition to collection training, Ken helped develop and facilitates the RMS Third Party Vendor Auditing training.

Prior to joining Resource Management Services, Inc., Ken spent over 20 years with Citi starting as a collector and working throughout collections as a Front Line manager, Vice President Collections Operations Manager and Sr. Vice President and Collections Director.


All images and content, unless otherwise noted, are copyrighted and a product of Resource Management Services, Inc., and may not be used without permission.
Some artwork is trademarked and copyrighted by their respective owners and noted where known.
No images or content on this site may be reproduced or distributed without consent of Resource Management Services, Inc. or the copyright holder.
Resource Management Services, Inc. is a service mark of Resource Management Services, Inc.
PO Box 2587, Santa Fe Springs, CA 90670. Contact 562-906-1101 if there are any questions.