Judy Hammond
President, Resource Management Services, Inc.

Judy Hammond is founder of two corporations, Resource Management Services, Inc., founded in May 1986, and The Debt Marketplace, Inc., founded in 1994. Both corporations specialize in consulting and serving the collection and recovery industry.

As President of Resource Management Services, Inc., she has more than 25 years of experience with an emphasis on operational reviews for compliance and operational effectiveness of collection operations, both for creditors' internal collection and recovery operations as well as collection agencies and attorneys. She has worked generally with the top banks/financial institutions, utilities and telcoms, (and their vendors) and has conducted Best Practices projects through Visa, USA.

In addition, she produces industry research and benchmarking projects. Her position as a consultant to creditors, and an agency auditor, as well as a background with two collection agencies, provides a unique perspective of the industry. She is author of various industry publications: "Comprehensive Agency/Attorney Usage Study," "Comprehensive Agency/Attorney Usage Study II" and "Collect More From Collection Agencies".

Her work with creditors who were looking to sell debt for the first time, and subsequent Buyer/Seller research was the foundation for the second corporation, The Debt Marketplace, Inc. She worked with Dennis Hammond as co-founders of the Debt Buyers' Association, (now DBA International) building the foundations for industry standards, as well as the original code of ethics.

She is also the producer of two industry conferences: Collection and Recovery Solutions and Debt Connection Symposium and Expo.

Prior to forming the consulting companies, from 1981 - 1986, Judy worked for two collection agencies, Payco American Corporation and GC Services. She received her Bachelor's Degree from Pepperdine University, and her MBA from the University of Southern California, where she graduated Magna Cum Laude.

Bev Evancic
Vice President, Resource Management Services, Inc.

Bev Evancic has almost 20 years experience in collection and recovery. She has managed all phases of collection and recovery operations, including automated dialer units, bankruptcy and legal units, skip tracing units, internal collections, outside collection agency networks, and Consumer Credit Counseling.

As a Consultant for Resource Management Services, Inc., Bev has spearheaded collection and recovery best practices reviews for many top credit grantors. Her articles on dialer operations, agency management and bankruptcy best practices have been widely publicized.

Prior to joining Resource Management Services, Inc. in 1995, Bev managed the Recovery Department for AT&T Universal Card Services where she reengineered the bankruptcy, probate, internal and litigation processes.

Ken Evancic
Vice President, Resource Management Services, Inc.

Ken Evancic is a collections veteran with over 20 years experience. He has managed all phases of collection, including all levels of delinquency, automated dialer units, early out agency management, recovery, and skip tracing. In addition to collections operations management, he has lead initiatives in the areas of performance management, collections strategy development, collector and manager training, collector desktop design, collections reporting systems, and risk and compliance.

Prior to joining Resource Management Services, Inc. in 2011, Ken was a Sr. Vice President and Collections Director at Citi Cards. His responsibilities included the consumer and partnership credit card portfolios. In addition to this responsibility, Ken played the lead role in developing Citi's current collections performance management system. Prior to Citi, Ken worked at AT&T Universal Card where his career started as a collector and moved throughout collections with roles as a dialer operator, Front Line manager, and a Vice President Collections Operations manager.

For more information on how our services can meet your company's needs, as well as pricing and other specific information,
please contact us at (562) 906-1101 or E-mail us at info@resourcemangement.com.

Copyright 2016 Resource Management Services, Inc. All rights reserved.
10440 Pioneer Blvd., Suite 2
Santa Fe Springs, CA 90670-8235
Phone: (562) 906-1101 - Fax: (562) 906-1212