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As the leader in collection and recovery management consulting since 1986, RMS understands the need for impartial performance evaluations of those vendors who supply collection services to creditor grantors. Unique in the industry, our firm has met this need for over 17 years by providing in-depth performance and operational reviews, and support to clients in a variety of industries.

  We Specialize in Operational Reviews of:
  • Collection Agencies
  • Attorney Firms
  • Bankruptcy Vendors
  • Deceased Vendors
  • Pre Charge-Offs

The following services offered by Resource Management Services, Inc. help creditors increase bottom-line profits and maximize net returns:

  Agency / Attorney Performance Evaluation
  • An on-site evaluation of collection agency or attorney performance.
  • Integral account types are reviewed and rated according to the RMS scoring grid.
  • Remittance activity is documented.
  • Compliance issues are identified and documented.
  • A comprehensive and objective evaluation is generated.
  Performance Evaluation Wrap Up Meeting
  • In-depth review with the client and RMS staff.
  • Discussion of audit details.
  • Analysis of agency methods and procedures.
  • Discussion of methods for maximizing performance of internal recovery departments and outside collection agencies.
  Outside Collection Agency (OCA) Workshop
  • Resource Management Services, Inc. plans and conducts a one-day workshop with the client and agencies.
  • Detailed discussion of evaluation findings.
  • Review findings and develop strategies for working together to improve results.
  • Develop strategy for maximizing portfolio results.
  • Sharing of client goals and expectations to assist in developing a world class client-vendor partnership.




For more information on how our services can meet your company's needs, as well as pricing and other specific information,
please contact us at (562) 906-1101 or E-mail us at info@resourcemangement.com.
 



Copyright 2007-2012 Resource Management Services, Inc. All rights reserved.
10440 Pioneer Blvd., Suite 2
Santa Fe Springs, CA 90670-8235
Phone: (562) 906-1101 - Fax: (562) 906-1212